Patient SupportIndependent support for PUMCH patients
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Independent support for PUMCH patients

Our services

Choose a path that suits you.

We help international patients seeking care at PUMCH with records, communication and practical arrangements. Start with any service. You do not need a remote consultation before arranging a visit.

Medical record consultation support

Stay abroad while we help coordinate an in-person discussion of your records with a doctor in Beijing.

Request support

Online consultation support

Get help with records, online appointments, technical access and interpretation.

Request support

Beijing medical visit support

Get help with appointments, translation, accompaniment, transport and accommodation.

Request support

How it works

Tell us your needs

A short summary and your questions are enough to start.

Confirm arrangements

Agree feasibility, scope, language, timing, fees and cancellation terms before payment.

Prepare and coordinate

Authorize relevant record sharing; coordinate translation and consultation arrangements.

Receive next steps

Keep doctor-issued documents, translations and coordination notes clearly distinguished.

Common questions

Do I need to travel?

The doctor must accept consultation without the patient present. Examination or further tests may be required.

Can I choose a doctor?

Hospital and doctor listings are reference information. They do not establish a partnership, endorsement or current availability.

Will I receive a formal report?

The agreed service may include organized records, translations, consultation arrangements, available doctor-issued documents and separate coordination notes. Signed reports and follow-up replies require explicit confirmation.

How are fees calculated?

Request an itemized quote. Medical and third-party charges are separate. Confirm payment recipients and cancellation or refund terms before paying.

How soon will you reply?

We reply by email within 2–4 business days.

Request support →