We value your privacy. This policy explains how information is collected and used when you visit this website or submit an inquiry.
Information we collect
When you submit an inquiry, we collect the name, email address and message you provide. If you reach the form from a particular doctor, department or service page, your selection is included to help us understand your needs.
Necessary technical information, such as your IP address and browser information, may also be recorded to operate the website, maintain security and troubleshoot problems.
How we use information
- To respond to your inquiry and understand the help you need;
- To communicate about service arrangements and follow-up matters;
- To maintain website security and resolve technical issues.
Submitting an inquiry does not mean you agree to receive marketing messages or authorize us to share your medical records with doctors or hospitals.
Medical records and information sharing
A brief description is enough for an initial inquiry. Please do not submit passport numbers, complete medical records or other unnecessary sensitive information through the form. If later services require medical records, test reports or other medical information, we will separately explain what is needed, its purpose and recipients, and process it after obtaining the relevant authorization.
We do not sell your personal information. Necessary technical service providers may process information to help us handle inquiries and provide services. Information may also be disclosed when required by law.
Protection and retention
We take reasonable measures to protect your information and limit unnecessary access and use. Information is retained only for as long as needed to handle inquiries, provide related services and meet applicable legal obligations.
Your choices
You may request access to, correction or deletion of your personal information, or ask us to stop further contact, by emailing [email protected]. After we receive a deletion request by email, we delete your information within 2 business days.
Policy updates
This policy may be updated as our services or website features change. The latest version will be published on this page.